Payroll Support

STUCK IN THE MUD? LET OUR SUPPORT TEAM GUIDE YOU OUT!
Our Support Team is ready to help you take on the rough terrain of payroll and HR. Our friendly and knowledgeable staff are available during normal office hours at our Bases in Harare and Bulawayo. We offer emergency after-hours support, so it doesn’t matter when you need help – just reach out to us. The first 15 minutes of your support call are free, and if we can’t solve your problem over the phone, we can arrange for a dedicated team member to visit you on site at your office.
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What we offer

  • Payroll configuration
    HR Policies and payroll requirements differ from one organization to the next. It is important to set up your payroll correctly to comply with the numerous ZIMRA and NSSA regulations. Our experienced staff will guide you through the steps you need to set up your payroll and provide simple explanations of PayDay functions such as emailing of payslips.
  • Preparation for Auditors
    Need to prepare for an audit? Our Payroll Health Check service is available. We’ll come to your premises and inspect your payroll processes, PAYE calculations, controls, and backup procedures to give you peace of mind that your payroll will withstand any scrutiny.
  • HR Consultancy
    The maze of Labour Law and the CBA and regulations for your sector can be confusing. Our consultants provide guidance to understanding and implementing your NEC regulations. An experienced Touchstone consultant can guide you through the employment maze.
  • Technical support
    Our technical support is there to sort out those problems on the operating system that sometimes interfere with the smooth running of your computer and software. On the hardware side, we have Technical support when your computer is misfiring or not switching on.